lubi.bot

LubiBot Terms of Use

Effective 20 October 2026. Last updated: 6 November 2026. Versão em português.

LubiBot (lubi.bot) is provided by COMAL EDTECH LTDA, CNPJ 69.649.487/0001-34, headquartered in Itajaí-SC, Brazil.

  1. Acceptance. By using LubiBot you accept these Terms and the Privacy Policy.
  2. Service. AI employees, the lubis, that read and organize information from the services you connect and, with your approval, take actions in them. Features in testing may change or be discontinued.
  3. Account. You are responsible for your sign-up information and for the use of your account. Only connect accounts you are entitled to authorize.
  4. Third-party services. Integrations depend on each provider's terms and availability. We are not liable for failures of those services.
  5. LubiBot CRM: WhatsApp and Instagram. If your business connects its WhatsApp Business Account or Instagram professional account to the LubiBot CRM, these rules also apply:
    • Accounts and content. Your business owns its WhatsApp Business and Instagram accounts and is responsible for the content it sends and publishes through them, towards Meta, recipients and third parties.
    • Your customers' data. Your business is the controller of its customers' data and warrants that it has a legal basis under the LGPD to process it. LubiBot acts as a processor, only on your business's instructions and under the Privacy Policy.
    • Consent (opt-in). Your business obtains recipients' consent before sending business-initiated messages, keeps proof of that consent and honors opt-out requests.
    • Permitted use. The CRM is for your business to serve and communicate with its own customers. It may not be used to offer a general-purpose AI assistant over WhatsApp, as Meta's terms prohibit.
    • Prohibited content. Your business complies with Meta's terms and policies: the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, the Instagram Terms of Use and the Instagram Community Guidelines. Content and industries prohibited by those rules are not allowed.
    • Message billing. Meta bills WhatsApp messages directly to your business, at Meta's prices, using the payment method registered in its account. LubiBot only charges the subscription.
    • Human support. If your business uses automated replies, it must offer customers a clear path to talk to a person.
    • Suspension. LubiBot may suspend the connection if these rules are violated or at Meta's request, without prior notice when needed to prevent harm or the account being blocked.
    • Liability. Your business is liable for damages caused by breaching these rules, including fines, blocks and third-party claims, and reimburses LubiBot for anything it has to pay as a result.
    • Termination. Your business can disconnect WhatsApp and Instagram at any time. The data follows the Privacy Policy.
  6. Actions with your approval. LubiBot only takes actions that change data in the services you connected (for example sending emails, publishing posts, editing files or starting payments) after your explicit confirmation.
  7. Content and AI answers. The content you send and the lubis' deliverables are yours. Answers are generated by AI and may contain errors: check them before relying on them for important decisions.
  8. Prohibited use. Illegal activities, infringement of third-party rights, attempts at unauthorized access, reverse engineering and sending spam.
  9. Price. Plans and prices are shown on the website and in the app. Price changes are announced in advance.
  10. Limitation of liability. To the maximum extent permitted by law, we are not liable for lost profits or indirect damages. Nothing here limits consumer rights that cannot be waived.
  11. Termination. You can close your account at any time. We may suspend accounts that violate these Terms.
  12. Governing law and venue. Brazilian law. The courts of Itajaí/SC are chosen, without prejudice to the consumer's right to sue in the courts of their own domicile.
  13. Contact. admin@lubi.bot.

The Portuguese version is available at lubi.bot/termos. In case of conflict, the Portuguese version prevails.