How to delete your LubiBot account and data

Public account and data deletion page for LubiBot (lubi.bot), by COMAL EDTECH LTDA, including WhatsApp and Instagram data connected to the CRM. Versão em português.

1. WhatsApp and Instagram data

To delete the WhatsApp Business and Instagram data your business connected to the LubiBot CRM, use one of these paths:

In LubiBot, go to Connectors, open WhatsApp or Instagram and tap Disconnect.
Or email admin@lubi.bot with the subject "Data deletion".
Or delete your whole account, as in item 3.

We delete access tokens immediately and messages, contacts and media within 30 days, except what the law requires us to keep.

Removal through Meta. You can also remove LubiBot in Meta's settings (Business Settings > Integrations; on Instagram, Settings > Apps and websites). This cuts our access immediately; to also delete the data already stored, use one of the options above.

End customers. If you are a customer of a business that uses LubiBot, you can ask that business or us; we forward the request to the business and delete according to its instructions.

2. Google data

To stop LubiBot from accessing your Google account, go to Connectors in LubiBot, open the Google service (Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides or Google Tasks) and tap Disconnect. This deletes the credentials stored in the vault and stops any new access; if it was the last Google service connected with that Google account, access is also revoked at Google. You can always revoke the permission yourself at myaccount.google.com/permissions. Content already brought into a conversation, a file or a record stays in your account until you ask us to delete it or close your account, as in item 3.

3. Delete your whole account

Email admin@lubi.bot from the email address registered in your account, with the subject "Delete account". If you no longer have access to that address, say so in your message and we will verify your identity before deleting anything.

Before that, you may disconnect the accounts you linked to LubiBot (for example, Google as in item 2, and WhatsApp and Instagram as in item 1).

4. What is deleted

Your account and sign-up data (name, email and password), which are deleted or anonymized.
Messages, audio, uploaded files, tasks, routines and the lubis' deliverables.
CRM conversations, contacts and media, including those from WhatsApp and Instagram.
Connected accounts: the credentials stored in the vault are deleted and, where the service allows it, access is revoked.

5. Timeline

We confirm your request by email and complete the deletion within 30 days.

6. What may be kept

Only what the law requires, for the legal period, such as billing, tax and access records (Brazilian Internet Civil Framework, art. 15). After that period, they are deleted too.

7. More information

See our Privacy Policy, especially the sections Data from Google APIs and WhatsApp and Instagram data. Questions: admin@lubi.bot.